Delivery & Returns

UK Standard Delivery (3-5 working days)

  • Standard delivery is £3.00 via Royal Mail Tracked 48, or free for orders over £25!
  • Delivery is expected within 2-3 days once dispatched. 
  • We aim to pick, pack and dispatch your order within 1-2 working days. 
  • Orders with free delivery are always sent Royal Mail Tracked 48. Please choose our Express option if you need your order sooner.

UK Express Delivery (1-2 working days)

  • Express delivery is £4.95 via Royal Mail Tracked 24. 
  • Delivery is expected within 1-2 working days once dispatched. 
  • If your order is made before 1pm, we'll pick, pack and dispatch your order the same day. Orders made after this time will be dispatched the next working day.

Please note that our working days are Tuesday - Saturday. Orders made after 1pm on Saturday, on Sunday or on Monday will not be dispatched until Tuesday, regardless of the postage option chosen.

Free Click & Collect

  • Locals, we've got you covered! We offer free click & collect from our Falmouth store.
  • Orders are usually ready for collection within 24 hours, but please wait for your email confirmation before heading in. You'll need this email to collect your parcel.
  • Collections can only be made when our shop is open (Tues - Sat, 10am - 5pm).

Returns

  • If you've changed your mind and you'd like to return an item, it's no problem at all — please let us know via email at hello@saltartsupply.co.uk within 14 days of purchase.
  • All items must be returned to us in the same condition they were sold in, unused and with their original packaging. You must have a receipt or proof of purchase to be eligible for a refund.
  • As a small independent business, we're not able to offer free returns or cover any returns postage. We advise choosing a tracked service to ensure the return arrives with us safely and promptly. All items are the customers responsibility until they arrive back with us.
  • If you'd like to start a return, have any issues with an item or any questions, please just send us an email hello@saltartsupply.co.uk and we'd be more than happy to help.

Further delivery information

Delays & extended delivery times

We'll do our very best to ensure your parcel is delivered to you within the time frames listed, but in rare instances there may be issues outside of our control that could cause delays to your order. 

Please look out for any banners or checkout notes that may indicate that we've implemented extended delivery times, last order dates or delivery cut-off times, especially at busier times like Christmas. We will notify you as soon as possible of any unexpected delays to your order, but we can't be held responsible for issues that are outside of our control.

Changes & incorrect delivery details

Please double check the delivery and contact details provided at checkout to avoid any issues dispatching or delivering your order. If any details need to be changed or if you'd like to cancel or change an item, please email us within 24 hours at hello@saltartsupply.co.uk. Please note we cannot make any changes once your order has been processed and dispatched.

Damages or faulty items

In the extremely rare instance your item arrives damaged or is faulty, please email us asap at hello@saltartsupply.co.uk and we'd be more than happy to offer a refund or replacement.

Sustainability

All our paper and packaging materials have been sourced from eco-conscious and sustainable suppliers. We've chosen recyclable and biodegradable options over plastics where possible, including strong paper tapes and paper filler. 

We love to re-use the boxes and packaging materials we receive from our suppliers and deliveries, so don't be alarmed if your parcel looks a little wonky on arrival!

Visit our sustainability page for more information on how we're trying to be kinder to the planet.

Further questions?

Please get in touch! Email us at hello@saltartsupply.co.uk or contact us via the form on our website and we'd be more than happy to help.